Vintage Tea Leaves, Norwich and Norfolk China hire logo

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Terms and Conditions


Hire Times

A standard order will be on hire to you for 3 days. Any extra time required may incur a surcharge but this will be discussed at the time of order.


Collection or Delivery

Vintage Tea Leaves is more than happy for you to collect your crockery and accessories from our base in Norwich. If you prefer however for us to deliver and collect the goods for you there is a £25 delivery charge and £25 collection charge within a 60 mile radius of Norwich. Outside of this area we will speak to you to discuss the delivery/collection charge at the time of your order. We are very happy to deliver anywhere in mainland UK and will aim to keep delivery costs to a minimum at all times.


Cancellation

If you need to cancel your order and you do so within 30 days of the agreed collection/delivery date then you will encounter no charge and your deposit will be returned in full. However if cancellation takes place within 30 days of the agreed collection/delivery date your 50% pre- paid deposit is non-returnable. We ask that you place your cancellation in writing via Royal Mail to the listed address.


Cleaning

The crockery is obviously fragile and we will wash all china on return, free of charge. The china should never be cleaned using a dish washer.


Charges and Damages

A payment of 50% of the total value of your order will be requested when you place your order. The balance will then be payable 30 days prior to your delivery date. In addition there will be a £150 standard damage deposit which is payable at the same time as your balance but with a separate cheque. This cheque will not be cashed and will be returned once all items have been checked and the order is deemed to be complete and in good order. When you collect/we deliver your hired items we ask that you check them carefully and sign the accompanying delivery note accordingly. It is essential that any problems are brought to our attention prior at this point. If there is any damage or breakage upon return of your order, each item will be deducted from the £150 damage deposit. Please note crockery and glassware returned chipped will be charged as broken.